Buying on Treet
Browse
Browse our official collection of secondhand items.
Buy
Purchase from verified sellers across the country.
Verify
Verify items when they arrive to ensure quality is as advertised.
Buyer FAQs
Why should I shop here?
RE:GALIA is a dedicated site for buying and selling Galia Lahav's pre-owned luxury bridal and occasion wear. We’ve created this space for you to have the best shopping experience for finding and purchasing our pre-owned items and samples.
How long will it take for my order to arrive?
After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.
Shipments over $500.00 will require a signature confirmation upon delivery.
What happens if my item doesn’t ship after 7 business days?
On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.
What payment methods are accepted?
All major credit and debit cards are accepted for payment, including: American Express, Visa, MasterCard, and Discover.
What products and/or conditions qualify for a refund?
All orders made through RE:GALIA are backed by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund. All Brand Direct Gowns from RE:GALIA qualify for an exclusive refund. If your gown isn't the perfect match, you will receive a full refund once the item is returned and cleared inspection. Unfortunately, all Peer-to-Peer Gowns from RE:GALIA do not qualify for a refund. If you decide you don't like your item for any reason, this isn't covered under Treet Protection. However, you can re-list the product without incurring any Seller fees. In this case, you must request to re-list within 72 hours of its arrival by contacting support@treet.co.
What is the refund process for Brand Direct items?
In order to receive a refund for your Brand Direct order, you must file a Return Claim within 72 hours of receiving your order. Here are the steps to do so. If the item shows any stains, marks, or dirt not present at the time of purchase, a restocking fee of $150 USD will apply. If an item is damaged beyond repair or has missing pieces (including sleeves, straps, lining, etc.), a refund will not be issued, and the gown will be returned to your shipping address. Once your returned item has cleared inspection, we’ll initiate a refund to your original payment method. Please allow fourteen (14) business days for the refund to reflect in your account.