FAQ
Buyer FAQs
Why should I shop here?
RE:GALIA is a dedicated site for buying and selling Galia Lahav's pre-owned luxury bridal and occasion wear. We’ve created this space for you to have the best shopping experience for finding and purchasing our pre-owned items and samples.
How long will it take for my order to arrive?
After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.
Shipments over $500.00 will require a signature confirmation upon delivery.
What happens if my item doesn’t ship after 7 business days?
On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.
What payment methods are accepted?
All major credit and debit cards are accepted for payment, including: American Express, Visa, MasterCard, and Discover.
What products and/or conditions qualify for a refund?
All orders made through RE:GALIA are backed by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund. All Brand Direct Gowns from RE:GALIA qualify for an exclusive refund. If your gown isn't the perfect match, you will receive a full refund once the item is returned and cleared inspection. Unfortunately, all Peer-to-Peer Gowns from RE:GALIA do not qualify for a refund. If you decide you don't like your item for any reason, this isn't covered under Treet Protection. However, you can re-list the product without incurring any Seller fees. In this case, you must request to re-list within 72 hours of its arrival by contacting support@treet.co.
What is the refund process for Brand Direct items?
In order to receive a refund for your Brand Direct order, you must file a Return Claim within 72 hours of receiving your order. Here are the steps to do so. If the item shows any stains, marks, or dirt not present at the time of purchase, a restocking fee of $150 USD will apply. If an item is damaged beyond repair or has missing pieces (including sleeves, straps, lining, etc.), a refund will not be issued, and the gown will be returned to your shipping address. Once your returned item has cleared inspection, we’ll initiate a refund to your original payment method. Please allow fourteen (14) business days for the refund to reflect in your account.
Seller FAQs
Why should I sell my items here?
RE:GALIA is the official destination for buying and selling Galia Lahav pre-owned luxury bridal and occasion wear. This is where our community lives, which means you’ll get the best value for your item and be able to sell it fast. Plus, you can easily list items by finding them in your order history with us.
How do I list an item for sale?
Listing your item is easy! Simply click “Sell Your Item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from Galia Lahav so you can see your order history), and go through the listing process. Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 72 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.
How does the listing review process work?
Both the Galia Lahav and Treet Team reviews every item before it goes live. We'll be verifying several things about your post: 1. Your pictures are accurate and high-quality and in portrait orientation. 2. Any quirks are accurately described. 3. The condition you selected accurately reflects your image. 4. The product is an authentic piece.
How do I ship my item after someone purchases it?
After someone purchases your item, you’ll receive an email that includes a prepaid shipping label for you to print and use to ship your item within 7 days. The cost of the shipping label is paid for by the Buyer.
What are the fees for selling my items here?
As a Seller on RE:GALIA, the fee is
20%
. (i.e. Selling an item for $100.00 gives you $80.00 cash.) This fee is paid directly to Treet.How and when do I get paid?
Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email with instructions on how to redeem your funds.
To redeem your funds as cash, you’ll be prompted to enter your bank account details* and a direct deposit will be sent within 7 business days via our payment partner, Stripe
*Please note, if you have recently changed your name, or in the rare case that Stripe requests additional information for account verification, you may be asked to enter the last 4 digits of your SSN
**Stripe has a PCI Service Provider Level 1 Certification - the highest level in the payments industry.
What happens if someone submits a Misrepresentation Claim?
If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.
Am I protected if my item gets lost or stolen?
As long as the item is initially scanned in by the post office, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.
Misc. FAQs
What is Treet?
Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.
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